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The Mediator's Toolkit, Second Edition: Formulating and Asking Questions for Successful Outcomes

Name: The Mediator's Toolkit, Second Edition: Formulating and Asking Questions for Successful Outcomes
Brand: New Society Publishers
SKU: 9781774060247
Price: 35.99 USD
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Contributors:

Gerry O'Sullivan

Publisher:

New Society Publishers

Binding:

Paperback

Book Category:

Law, Business & Economics, Psychology

Book Subcategory:

Arbitration, Negotiation, Mediation, Negotiating, Interpersonal Relations

Edition Description:

2nd Edition

Shipping & Return +

The product is eligible for a complimentary return within 30 days from the date of purchase. Furthermore, individual items are shipped within 24 hours of receiving the order.

Rating and Reviews +

Specifications +

Release Date:

6/10/2025

ISBN 13:

9781774060247

Weight:

1.4 lbs

Size:

9.80 x 7.90 x 0.80 inches

Pages:

304

Mint Condition +

product description

Description

The acclaimed guide to formulating and asking penetrating, paradigm-shifting mediation questions to successfully resolve conflict, now completely revised and updated.

Knowing how to formulate and ask incisive questions is essential for effective mediation and conflict resolution. The Mediator's Toolkit, Second Edition, is the proven, practical guide to formulating and posing powerful questions that get to the core of an issue, challenge entrenched thinking, and shift perspectives.

This fully revised edition delivers advanced techniques while leveraging the latest neuroscientific research and psychological concepts to help mediation practitioners and participants gain increased insight.

Readers will benefit from a comprehensive analysis of the newly updated "S Questions Model," a process-driven conceptual framework which takes a deep dive into the four key dimensions of building impactful and robust mediation questions: subject matter, structure, seeking information and shifting-thinking. The resulting toolkit includes:

The scientific theories and concepts underpinning each aspect of the model
Safe and productive approaches for effectively managing blame, addressing toxic language, navigating highly charged emotions, encouraging effective listening, getting to underlying interests, and creating empowerment
Detailed background, use cases, examples, hazard warnings and key learnings for numerous categories of neutral, exploratory questions including those based on neurolinguistic programming, cognitive elements, journeys of inference, distinction and difference and many more.

This indispensable reference will radically sharpen, focus, and improve the dispute-resolution strategies and communication skills of qualified mediators and facilitators, students, lecturers, trainers, and anyone using questions to challenge assumptions, foster connectedness, and effect change in any context.

About the Author

Gerry O'Sullivan is an award-winning mediator recognized for her commitment to fostering collaboration and unity in the global mediation community. A trainer and facilitator with over 35 years of experience in conflict resolution, she delivered Mediators' Institute of Ireland (MII) accredited mediation professional development sessions for many years, and holds a Diploma in Adult and Continuing Education. Gerry is the author of the original edition of The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes, and conducts in person and online workshops and courses locally and internationally based on her book. She is Director of O'Sullivan Solutions and lives in Maharees, Castlegregory on the southwest coast of Ireland.

The Mediator's Toolkit, Second Edition: Formulating and Asking Questions for Successful Outcomes

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