WELCOME TO THE DVD KINGDOM
About Surprise Castle
We are Surprise Castle: a team of movie enthusiasts building a DVD kingdom of truly unlimited entertainment. Although we are full of surprises, high quality, and reliable, quick shipping are things we refuse to compromise on.
All of our products are stocked in our warehouse, ensuring prompt fulfillment of orders. From picking to packaging, we strive to complete orders within a matter of hours, not days.
Contact Information
You can also use the following ways to get in touch with us.
EMAIL ADDRESS:
info@surprisecastle.com
Or contact form:
Contact us
You can also use social media to get in touch with us
Fb, insta, x, TikTok
Return & Refund
Your satisfaction guaranteed! We provide 30 days to return your item.
Return & refund procedures:
Please clcik the Return & Refund button and follow the simple steps to ensure a fast and accurate processing of your return and credit or re-shipment:
Return & Refund
or
Contact us and we help you!
Return and refund policy:
● If you have received damaged, defective, or incorrectly shipped merchandise please follow the steps of Return & Refund within 30 days for a full refund and/or to request a replacement order.
● If you simply changed your mind, please follow the steps of Return & Refund within 30 days. Please keep in mind that in this case we’ll ONLY accept returns of UNOPENED merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.
Warehouse stock & Handling time
We ship within 24 hours!
Unlike most other sites, we stock all our product in our warehouse. Single item orders are picked, processed and packaged in a matter of hours, not days. Multiple-item orders are hand-packed and usually out the door in a day or so.
SHIPPING RATES
Free shipping on all orders above $50
|
Ship Method |
Item #1 |
Each Extra |
Heavyweight * |
|
USA Orders - Standard Shipping |
$3.99 |
$1.00 |
$1.00/lb (over 2 lb) |
|
USA Orders - Expedited Service |
$7.99 |
$2.00 |
$2.00/lb (over 2 lb) |
|
USA Orders - 2nd Day Service |
$19.99 |
$3.00 |
$2.00/lb (over 2 lb) |
|
USA Orders - Next Day Service |
$29.99 |
$5.00 |
$2.00/lb (over 2 lb) |
* Heavyweight Items
Heavyweight is a surcharge for items that weigh more than one pound
* International Shipping
Unfortunately, we are currently do NOT offer international shipping.
SHIPPING METHODS
USA Orders
Orders are generally shipped via the US Postal Service and will be delivered by your local mail carrier. We use DHL/Global Mail to expedite your package and speed delivery times. This means that your package is flown to the nearest USPS hub and injected into the US Postal Stream as close to your final destination as possible. Other Shipping Methods are also available during checkout
Next Day and 2nd Day Shipping
Applies to the first shipment only. Backorders will ship via regular US Postal Service mail. Orders must be placed by 9:00 AM CT M-F for orders to ship out the same day. Orders placed after that time will ship the following business day. Next Day & Second Day deliveries are not made on weekends.
We're sorry, but Next Day & Second Day service to P.O. Boxes, Alaska, Hawaii, APO/FPO or international addresses is not available.
Payment
Accepted Forms of Payment
Credit Card Charge
Your Credit Card will only be charged for items that have shipped.
PayPal
PayPal payments require payment for the entire order amount upfront. Orders will not be processed until payment has been confirmed. If you are funding your PayPal purchase through your bank account, this can take several days. Payments funded by credit card or account balance are typically processed the same day.
Payment Note
Please be advised that if you are using a third party payment provider such as PayPal, your payment may be deducted from your account prior to the shipment of your order. The deduction of this amount is at the discretion of the third party and this site has no control over the policies of these providers. For any further questions, please contact the payment provider directly.
SALES TAX
Do You Charge Sales Tax?
If your state requires us to collect and remit sale or other taxes, these amounts will be reflected in your shopping cart.
RETAIL DELIVERY FEE
If your state requires a Retail Delivery Fee, you will see the fee in the shopping cart during checkout.
PRIVACY POLICY
More informations here.
OPT-OUT
To stop receiving future mailings or emails from surprisecastle.com or to ask that your mailing or email addresses not be made available to other companies, please contact us using one of the methods above. Please understand that even if you opt-out of future mailings or emails, on your acceptance of third party company offers on our web site, surprisecastle.com will still share your contact and billing information. This policy is not intended to confer, and does not confer, any rights or remedies.
SECURITY
To protect your personal information surprisecastle.com uses SSL encryption, which is the Internet-approved standard in security. Any personal information you disclose is sent over our secure server. All surprisecastle.com customer information is stored on an on-site server protected by a firewall and cannot be accessed via the internet. surprisecastle.com does utilize "cookies" to aid in recognizing repeat visitors. This information is completely anonymous. Cookies do not reveal your identity. The only personal information collected by surprisecastle.com is that which you voluntarily provide when making a purchase or requesting a catalog or newsletter.
Secure Shopping
Shopping on our site is secure.
Your credit card is safe on our site.
Your computer will display a key or lock icon at the bottom corner of the window once you are in secure mode.
You will also notice that http in the URL changes to https.
DVD INFORMATION
The majority of our DVD's are Region 1 / NTSC DVD's. This means that the DVD's are only able to play on DVD players made within the United States and Canada. We also stock some specialty DVD's that may be another Region than Region 1 and in PAL format, to play these DVDs you will need a compatible DVD player. For more information on DVDs, HD DVDs and Blu-Ray, there's a great DVD FAQ compiled by the people at the usenet group rec.video.dvd. It's updated frequently and covers almost everything there is to know about the DVD format. It is found at: http://dvddemystified.com/dvdfaq.html
Import Product Notes
Please note that some imported items are shipped without plastic wrap. This is standard packaging process used in many countries outside of the USA. Please be assured that the merchandise you receive are NEW unless otherwise noted. In the event an item is found to be damaged or defective, the item will be replaced with a like title. We do not substitute for another item. If the item is of limited quantity or cannot be replaced, we will credit your account upon receipt of the defective merchandise.
Stock Images, Rare Packaging
Product photographs are stock images and may not necessarily represent the current version of title. We do our best to maintain an accurate image database, but products are often re-released using the same UPC with slightly different packaging. It is unlikely we would be stocking an out of print limited edition CD with a special cover. Chances are that the item has been released with a different packaging.
ERRORS AND OMISSIONS POLICY
surprisecastle.com makes every effort to provide accurate and current information concerning all products. In the event a product is listed at an incorrect price due to a display or typographical error, or an error in pricing information received from our suppliers or store partners, surprisecastle.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Information errors and omissions may occur in the data entry or transfer process or as a result of information provided from our suppliers, store partners, or other third parties, and except as set forth in this policy statement, surprisecastle.com shall have no liability for any such errors or omissions.
Wishlist
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