The Power of Lean Process: Increase profits, delight customers and improve your company's culture

Operations is at the core of service delivery and meeting Customer demands and is usually the first function startup companies create. As a company grows, however, management attention must focus on nonoperational areas, such as sales growth and finance, for good reason.

What I've experienced is that in many companies, focus does not always return to operations at the level a company needs for it to be successful. As a company grows rapidly, a failure to keep operations top of mind can sometimes can leave existing Customers behind.

About the Author
Young, Erik: - Erik Young is a Lean Sigma professional, helping high-growth organizations make order out of chaos and to create systems to scale rapidly. He has founded and worked in startup, corporate and consulting settings to capitalize on culture, and launch individualized quality processes and implement Lean Production principles. In his career, he has led the creation of more than 6,000 operating procedures, checklists and forms, and has overseen more than 400 Lean Kaizen events. Erik has a bachelor's degree in commerce from the University of Virginia and an MBA from Dartmouth College.