The L&d Pivot Point: Performance Improvement Consulting

We are frequently implored to move beyond 'taking orders for courses' and starting to ask about what the real needs are. Further, we're told that there may be alternatives to courses. However, the open question is what should we do, and how? In this most recent of his books, Guy W. Wallace, one of our premier promoters of performance consulting, lets us in on his tried and tested practices. Drilling down in greater depth as he goes, Guy guides us through the processes and tools that have worked for him. In his inimitable style, he shares the lessons he's learned and the foundational leaders who've helped him along the way. We also are exposed to his well-earned tips and tricks that advise us on the unpacked nuances of the politics as well as the pragmatics. Along the way, you'll be exposed to rigor in doing things the right way. This includes the ways you work with your stakeholders, gather data, and structure your findings. You'll be equipped with a tried and tested process to work with clients from initial queries through to releasing a viable solution. Guy's earned a well-deserved reputation for a practical approach, and here he unpacks it for us. Come learn how to do performance consulting right!


About the Author
Guy W. Wallace is a Performance Analyst and Instructional Architect. He is particularly known for his work in performance-based CAD - Curriculum Architecture Design - which he has been doing since his first in 1981. He entered the ISD - Instructional Systems Design field in 1979 and became an ISD consultant in 1982. His work was significantly influenced by the methods of Geary Rummler, Tom Gilbert, Joe Harless, Bob Mager, methods of Geary Rummler, Tom Gilbert, Joe Harless, Bob Mager, Dick (Richard E.) Clark, and dozens more influences from the worlds of Instructional Systems Design and Total Quality Management. Guy and his teams have won awards over the years for their work at AT&T, Change Healthcare, General Motors, HP, Imperial Oil, and Siemens Building Technologies. Guy was the 2010 recipient of the International Society for Performance Improvement's Honorary Life Member Award for his contributions to the technology of Human Performance Improvement his contributions to the technology of Human Performance Improvement and to the Society. He was also recognized as one of the top 20 US influencers in L&D in 2021 by Thrive, and in 2022 one of the 100 Top Learning Influencers by Eduflow.

Guy has published more than 100 articles, 5000 blog posts, 1000 videos, conducted over 160 professional presentations, and authored over 30 books since 1994, all addressing aspects of Instructional Systems Design/Learning Experience Design, and Enterprise Process Performance Design/Learning Experience Design, and Enterprise Process Performance Improvement.