Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization - Paperback
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Availability:In StockContributor:C. William Crutcher, Fernando Flores (Foreword by)Publish date:2017-12-08Pages:182
Language:EnglishPublisher:Diamin PublishingISBN-13:9780692985717ISBN-10:692985719UPC:9780692985717Book Category:Business & EconomicsBook Subcategory:Management, Sales & Selling, Total Quality ManagementBook Topic:ManagementSize:9.00 x 6.00 x 0.39 inchesWeight:0.5512Product ID:SCGBH07GPF
Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization
What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-planned and executed customer service strategy--a philosophy and culture that show customers that they are the reason you are in business in the first place? As this book reveals, we are all in the business of serving customers, whether...
Language:EnglishPublisher:Diamin PublishingISBN-13:9780692985717ISBN-10:692985719UPC:9780692985717Book Category:Business & EconomicsBook Subcategory:Management, Sales & Selling, Total Quality ManagementBook Topic:ManagementSize:9.00 x 6.00 x 0.39 inchesWeight:0.5512Product ID:SCGBH07GPF
Crutcher, C. William: - Bill Crutcher is president and CEO of the National Customer Service Association (NCSA). Crutcher has more than 25 years of extensive experience in C-varied leadership roles with both line and staff functions. He is an adjunct professor in management and organizational behavior and is equally effective with roles ranging from executive coach to transforming groups into...
Publisher: Diamin Publishing
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