Workplace Communication - Paperback
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Workplace Communication is part of the VRA Textbook Series, designed for learners, trainers, and professionals seeking to strengthen their communication skills in modern workplaces.
This book comprehensively maps to the following units of competency from the Australian Business Services (BSB) Training Package: BSBCMM211, BSBCMM511, BSBXCM301, BSBXCM401, and BSBXCM501.
It explores key topics such as communication processes, barriers, methods, workplace ethics, feedback, consultation, conflict management, negotiation, and written communication. Each chapter includes practical explanations, examples, and review questions to support knowledge application.
Compiled by Zaheer Siddiqui, with over 35 years of industry and L&D experience, this textbook bridges academic learning with real-world communication practice. It is ideal for students, managers, and trainers involved in vocational education and professional development.
Zaheer Siddiqui is an accomplished professional with over 35 years of experience that spans various roles and levels of responsibility, from grassroots to CEO positions. With a master's degree in economics, an MBA, and an MS in computer science, Zaheer has a strong foundation in both business and technology. He has also attained Diploma of Vocational Education and Diploma of Training Design & Development.
In addition to his formal qualifications, Zaheer has also accumulated an impressive lifelong learning portfolio that includes hundreds of vocational and applied courses from various institutions. This breadth of knowledge and experience allows Zaheer to bring a unique perspective to any project or endeavour he undertakes, making him a valuable asset. He assisted several organisations in improving their market presence and sustainability.
Drawing upon a wealth of experience in business and leadership, Zaheer has expertly contextualized this volume to the Australian Vocational Education sector. His strong grasp of the BSB training package has enabled him to create a resource that is equally valuable to trainers, students, team leaders, and managers. Through careful consideration of the needs and expectations of each group, Zaheer has crafted a comprehensive guide that is both informative and accessible.
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