True Hospitality: Lessons Learned from Behind the Concierge Desk - Paperback
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"Everything points back to the uniformed girl at the podium in the lobby of the Rittenhouse."
At twenty-two Jamie Cooperstein dreamed of becoming a successful sports journalist. She never expected that putting on a concierge uniform and stepping into the lobby of the Five Diamond-rated Rittenhouse Hotel would lead to anything more than a paycheck.
Written with wit and humor, True Hospitality is a story of finding an unexpected calling behind the concierge desk. Through personal anecdotes of outlandish guest requests, lavish weddings and parties, celebrity stays, and smoke-filled lobbies, Cooperstein takes an honest look at the true meaning of hospitality and how it came to define her.
True Hospitality is a fascinating memoir of one woman's journey to find her way in the world of luxury hospitality.
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