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The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow - Hardcover

by Joseph A. Michelli
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Availability:In StockContributor:Joseph A. MichelliPublish date:2011-09-29Pages:320
Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071749589ISBN-10:71749586UPC:9780071749589Book Category:Business & EconomicsBook Subcategory:Customer Relations, Organizational Development, Corporate & Business HistorySize:8.40 x 5.60 x 1.10 inchesWeight:1.1001Product ID:SCKEKTYYS4

The Zappos Experience: 5 Principles to Inspire, Engage, and Wow

Make every day a WOW day for your customers, your staff--and your bottom line!

"In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic."
--Eric Ryan, method cofounder and person against dirty

"If you're looking for an...


Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071749589ISBN-10:71749586UPC:9780071749589Book Category:Business & EconomicsBook Subcategory:Customer Relations, Organizational Development, Corporate & Business HistorySize:8.40 x 5.60 x 1.10 inchesWeight:1.1001Product ID:SCKEKTYYS4

Joseph A. Michelli, Ph.D., is the bestselling author of Prescription for Excellence and The Starbucks Experience. He is an internationally sought after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC's On the Money.

Publisher: McGraw-Hill Companies

Contributor(s)

Joseph A. Michelli

Author

Joseph A. Michelli

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