The Service Desk Handbook - A Guide to Service Desk Implementation, Management and Support - Paperback
by Sanjay Nair
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Language:EnglishPublisher:ItgpISBN-13:9781787782358ISBN-10:1787782352UPC:9781787782358Book Category:Computers, Business & EconomicsBook Subcategory:Information Technology, Management, Computer ScienceSize:7.81 x 5.06 x 0.24 inchesWeight:0.2712Product ID:SCJQN52HJR
An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.
A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money....
Language:EnglishPublisher:ItgpISBN-13:9781787782358ISBN-10:1787782352UPC:9781787782358Book Category:Computers, Business & EconomicsBook Subcategory:Information Technology, Management, Computer ScienceSize:7.81 x 5.06 x 0.24 inchesWeight:0.2712Product ID:SCJQN52HJR
Nair, Sanjay: - Sanjay Nair has more than 23 years' experience in IT operations in the end-user domain. He has been working as a service desk manager for the past eight years, coaching and mentoring a multicultural team of agents in the banking and aviation sectors. Sanjay's primary responsibilities also include design and documentation of ITIL-compliant processes and procedures, having completed...
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