The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - Hardcover
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Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071548335ISBN-10:71548335UPC:9780071548335Book Category:Business & EconomicsBook Subcategory:Leadership, Industries, Total Quality ManagementBook Topic:Hospitality, Travel & TourismSize:8.75 x 5.63 x 1.06 inchesWeight:1.0803Product ID:SCNMGW39P5
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership!
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's...
Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071548335ISBN-10:71548335UPC:9780071548335Book Category:Business & EconomicsBook Subcategory:Leadership, Industries, Total Quality ManagementBook Topic:Hospitality, Travel & TourismSize:8.75 x 5.63 x 1.06 inchesWeight:1.0803Product ID:SCNMGW39P5
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBC's On the Money.
Publisher: McGraw-Hill Companies
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