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Deep in the snowy valleys is the enchanting town of Neverlea, where magical things happen.
One day, a snowflake finds herself hanging from a lamp post all alone and away from all the other snowflakes. But she's no ordinary snowflake.
A grumpy elf fed up with the cold and wishing he had stayed home rather than have gone Christmas shopping stands shivering under the lamppost where she hangs.
He's surprised when he hears a voice suggesting he should have put on warmer clothes. When he looks up, he sees the most beautiful snowflake looking down on him and very soon their lives are changed.
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