The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home - Paperback
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The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home
All you need to understand the dynamics of conflict -- and the joy of resolution
The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes....
Gary Harper is a respected trainer in the field of conflict resolution. With thirteen years experience as a facilitator and mediator, he has worked with thousands of people in a variety of different organizations, as well as presenting regularly at conferences. He teaches at the Justice Institute in Vancouver, and lives in Burnaby, BC.
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