The Fix: A Business Fable for When Your People Aren't Broken, But Your System Is - Hardcover

Most leadership problems aren't people problems. They're system problems. And the system starts at the top.

In this sharp, fast-moving business fable, CEO James Wilson is weeks away from his company's most important annual planning session - and convinced that one person on his team is holding everything back. When he hires executive coach Jayne Swan to fix the problem, she does something he didn't expect: she looks somewhere he hasn't looked yet.

The Fix is the story of what real organizational change actually takes - and why the leaders willing to examine themselves are the ones whose teams become exceptional.

Betsy Kauffman is the founder and CEO of Cross Impact, a TED Speaker, and a globally recognized executive leadership coach. She has spent more than two decades working alongside hundreds of business leaders across multiple industries. Her superpower is seeing, naming, and addressing the elephants in the room with honesty and empathy. The result is what she calls the Leadership Operating System: the shared behaviors, decision frameworks, and execution rhythms that turn a group of strong individuals into a team that operates as one.