The Detailz In Retail: 105 Lessons Missing From The Associate Training Manual - Paperback
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Availability:In StockContributor:Markesha Grant TatumSeries:105 Lessons Missing from the Associate Training ManualPublish date:4/6/2016Pages:168
Languages:EnglishPublisher:Gem PublishingISBN-13:9780692688045ISBN-10:0692688048UPC:9780692688045Book Category:Business & Economics, Self-Help, HumorBook Subcategory:Industries, TopicBook Topic:Retailing, Business & ProfessionalSize:8.00 x 5.00 x 0.39 inchesWeight:0.186Product ID:SCF0HVR0C0
The Detailz in Retail is about the everyday interactions with customers, store management, and staff. This book is intended to teach new associates how to deal with uncommon customer issues in a humorous manner not found in the training manual. The book covers complaints, weird requests, emotional customers, unruly children, and naughty associates. The general audience will get to see situations from the employees' perspective and learn to be more empathetic towards retail workers.
Languages:EnglishPublisher:Gem PublishingISBN-13:9780692688045ISBN-10:0692688048UPC:9780692688045Book Category:Business & Economics, Self-Help, HumorBook Subcategory:Industries, TopicBook Topic:Retailing, Business & ProfessionalSize:8.00 x 5.00 x 0.39 inchesWeight:0.186Product ID:SCF0HVR0C0
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