Tails from the Concierge: Lessons in Loyalty and Leadership from Four-Legged Clients - Paperback
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Leadership. Loyalty. Lessons from four legs.
What if your best leadership teacher wasn't a bestselling author or a corporate guru, but a scruffy rescue dog with separation anxiety?
In Tails from the Concierge, Malathi Kanagasabapathy, global health leader, entrepreneur, and founder of My Pet Concierge, shares twelve heartfelt, humorous, and deeply insightful stories from her years working with pets and their people.
Each chapter is a snapshot of real moments that reveal timeless lessons about trust, empathy, focus, boundaries, and what it truly means to lead. Through biscuit diplomacy, squirrel distractions, and the quiet power of presence, this book reminds us that leadership isn't about control - it's about connection .
Perfect for professionals, pet lovers, and anyone tired of dry leadership books, Tails from the Concierge invites you to slow down, listen deeply, and lead with heart.Because sometimes, the best way forward... starts with a tail wag.
Malathi Kanagasabapathy is an internationally recognised leader in health, strategy, and human-centred innovation, with a career spanning Australia, Nepal, Malaysia, Tanzania, and the United States. With deep roots in health governance, population health, and program evaluation, Malathi brings clarity and compassion to complex systems and now, to storytelling.
As the founder of My Pet Concierge, she transformed a simple love for animals into a thriving business grounded in empathy, consistency, and care. Her work in pet care became more than service; it became a mirror for the kind of leadership she had always believed in: quiet, authentic, and grounded in presence.
Malathi holds a Master of Health Sciences, a Lean Six Sigma White Belt certification, and a range of qualifications in international relations, occupational health and safety (OHS), and adult education. She also serves on several boards.
Tails from the Concierge is her love letter to the leaders who listen before they speak and to the animals who teach us how.
When she's not writing, leading, or walking a furry client, you'll find her working for a government organisation, solving mysteries (both fictional and professional), or imagining her next story.
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