Suvivor's Family Guide: A Resource for Loved Ones After Your Passing - Paperback

Lucas, Robert W.: - Bob Lucas is an internationally-known award-winning author and learning and performance expert who specializes in workplace performance-based training and consulting services. He is the Principal of Robert W. Lucas Enterprises and owner of Success Skills Press. For over four decades, Bob has shared his knowledge and expertise as a coach and consultant with thousands of workplace professionals from a variety of national and international organizations and industries. In recent years, he has dedicated much of his time to writing a blog for writers and providing training and coaching services to writers desiring to get their work into print and break into the book publishing profession. His areas of expertise include presentation skills, customer service, creative training and management program development, interpersonal communication, adult learning, and diversity. Bob regularly gives presentations to various local and national groups and was formerly a board member for the Florida Authors and Publishers Association. Listed in Who's Who in the World, Who's Who in America and Who's Who in the South & Southeast, Bob is also an avid writer. He has written and contributed to thirty-eight books and has the top-selling textbook on customer service in the United States with McGraw-Hill. Bob earned a Bachelor of Science degree in Law Enforcement from the University of Maryland, an M.A. degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia, and a second M.A. degree in Management and Leadership from Webster University in Orlando, Florida.