Service Mindset: 6 mindsets to lead a high-performing service team - Paperback
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Language:EnglishPublisher:Major Street PublishingISBN-13:9780648662624ISBN-10:648662624UPC:9780648662624Book Category:Business & EconomicsBook Subcategory:Industries, ManagementBook Topic:ServiceSize:8.25 x 5.50 x 0.45 inchesWeight:0.5401Product ID:SCG1J9GA1V
If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures - and her approach works.
Jaquie has studied Australian organisations that provide the best customer service and from this research she has created a system...
Language:EnglishPublisher:Major Street PublishingISBN-13:9780648662624ISBN-10:648662624UPC:9780648662624Book Category:Business & EconomicsBook Subcategory:Industries, ManagementBook Topic:ServiceSize:8.25 x 5.50 x 0.45 inchesWeight:0.5401Product ID:SCG1J9GA1V
Jaquie Scammell has spent most of her career living at the intersection of employee and customer, observing how the two relate. She is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality, as well as major airports, stadiums and events - from Wembley Stadium in the UK to the Australian Open Grand Slam in Melbourne....
Publisher: Major Street Publishing
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