Service Management Made Simple: Second Edition - Paperback
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Language:EnglishPublisher:Createspace Independent Publishing PlatformISBN-13:9781976348723ISBN-10:1976348722UPC:9781976348723Book Category:Business & Economics, TransportationBook Subcategory:Entrepreneurship, AutomotiveSize:9.02 x 5.98 x 0.61 inchesWeight:0.8708Product ID:SC9GE3NR06
Service Management Made Simple: Second Edition
Owning or operating an automotive repair shop is never easy, but it doesn't have to be overly complicated either. Understanding what a customer is worth to your shop, being committed to customer retention, knowing your performance indicators, implementing consistent process, and being able to attract and retain quality employees are key aspects to running a successful automotive repair shop. In...
Language:EnglishPublisher:Createspace Independent Publishing PlatformISBN-13:9781976348723ISBN-10:1976348722UPC:9781976348723Book Category:Business & Economics, TransportationBook Subcategory:Entrepreneurship, AutomotiveSize:9.02 x 5.98 x 0.61 inchesWeight:0.8708Product ID:SC9GE3NR06
Greg Marchand is an author, industry consultant, and passionate educator. As a former shop owner, Toyota business consultant, and college teacher, Greg is passionate about the health of the automotive industry. Greg designs and delivers knowledge rich, engaging automotive service and sales curriculum for instructor led and virtual instructor led training programs delivered throughout the U.S.,...
Publisher: Createspace Independent Publishing Platform
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