Surprise Castle
Service: It's Not Just Good Business

Service: It's Not Just Good Business - Paperback

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Availability:In StockContributor:Michael J. AstorinoPublish date:2024-09-05Pages:150
Language:EnglishPublisher:WestBow PressISBN-13:9798385031863UPC:9798385031863Book Category:Business & EconomicsBook Subcategory:Leadership, Small Business, ManagementSize:8.50 x 5.50 x 0.35 inchesWeight:0.4409Product ID:SC3CK42DNW
If you were to rate service on a scale of one to five, where five is "consistently exceptional" and one is "not-so-good," how would you rate the service at your organization? Even though the service sector dominates the United States economy, surveys indicate that customer satisfaction is at an all-time low, which means organizations can stand out by providing better service. Michael J. Astorino, who operated a high-end dry cleaning and upholstery cleaning business in Fairfield County, Connecticut for thirty years, explores how to bolster customer service and company culture in this business guide. Learn how to: - train employees when they have different schedules and work in different locations; - help give employees service concepts that they can apply - improve the culture of service within your organization; - hone your skills as the leader of a business; - make your business stand out from competitors. The author emphasizes these concepts not only lead to sales but employee retention and an overall positive work environment. . He also shares how as a practicing Catholic, he ignited his faith and found more meaning at work by focusing on providing excellent service to staff as well as customers.
Language:EnglishPublisher:WestBow PressISBN-13:9798385031863UPC:9798385031863Book Category:Business & EconomicsBook Subcategory:Leadership, Small Business, ManagementSize:8.50 x 5.50 x 0.35 inchesWeight:0.4409Product ID:SC3CK42DNW
Publisher: WestBow Press

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