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Raving Fans

Raving Fans - Hardcover

by Ken Blanchard, Sheldon Bowles
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Availability:In StockContributor:Ken Blanchard, Sheldon BowlesPublish date:1993-05-19Pages:160
Language:EnglishPublisher:William Morrow & CompanyISBN-13:9780688123161ISBN-10:688123163UPC:9780688123161Book Category:Business & EconomicsBook Subcategory:Customer Relations, Entrepreneurship, ManagementSize:8.38 x 5.77 x 0.65 inchesWeight:0.6195Product ID:SC417YHFAM

Raving Fans

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast...


Language:EnglishPublisher:William Morrow & CompanyISBN-13:9780688123161ISBN-10:688123163UPC:9780688123161Book Category:Business & EconomicsBook Subcategory:Customer Relations, Entrepreneurship, ManagementSize:8.38 x 5.77 x 0.65 inchesWeight:0.6195Product ID:SC417YHFAM
Bowles, Sheldon: -

Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to...


Publisher: William Morrow & Company

Contributor(s)

Ken Blanchard, Sheldon Bowles

Author

Ken Blanchard, Sheldon Bowles

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