Measuring Performance for Business Results - Hardcover
by Mohamed Zairi, Zairi, M. Zairi
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Languages:EnglishPublisher:SpringerISBN-13:9780412574009ISBN-10:0412574004UPC:9780412574009Book Category:Business & EconomicsBook Subcategory:Quality Control, Entrepreneurship, Management ScienceSize:9.60 x 6.50 x 1.00 inchesWeight:0.676Product ID:SCSYVN6MGQ
Part 1. Introduction. The meaning of performance measurement systems in a quality context. Measuring total quality performance in all functions. The strategic management of quality: negative vs positive quality. Measurement for total customer satisfaction: the role of quality function deployment (QFD). Measuring for competitiveness: the role of benchmarking. Measurement for quality culture: the role of self-assessment tools. Performance improvement through performance appraisal. Quality policy deployment: the key driver for performance measurement. Implementing effective performance measurement systems. Linking performance measurement to bottom line results: where is the evidence? Part 2. Case studies in performance measurement. Florida Power and Light. Philips Taiwan. Motorola. IBM Rochester. Rank Xerox Corporation. Federal Express. Cadillac Motor Company. Milliken & Co. Wallace Co. Global Metallurgical Inc. Marlow Industries Inc. Solectron. Zytech Co. Granite Rock Co. Ritz-Carlton Hotel Co. Texas Instruments: Rank Xerox Ltd. Part 3. Bibliography.
Languages:EnglishPublisher:SpringerISBN-13:9780412574009ISBN-10:0412574004UPC:9780412574009Book Category:Business & EconomicsBook Subcategory:Quality Control, Entrepreneurship, Management ScienceSize:9.60 x 6.50 x 1.00 inchesWeight:0.676Product ID:SCSYVN6MGQ
Publisher: Springer
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