Listening to Customers: a guide to building trust in business relationships - Paperback

Customers are people who want you to listen to their soundtrack of dreams, passions, fears, and sacrifices, but this rarely happens. In this book, I imagine them as a closed, static, and seemingly sealed set of nesting dolls (matrioska). If we really listen to them, we allow them to open up and tell us about their need for change. Shifting the pace to a more human scale, we can allow more empathy in business transactions, prioritizing trust in relationships, which is the resource that sustains professional growth. In an endlessly changing market, "knowing how to listen" allows us to take back control of our lives, our work, our future, and can mean success for those brave enough to pursue this direction.