Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism - Paperback
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Language:EnglishPublisher:Smarter Crew HouseISBN-13:9788894663846ISBN-10:8894663841UPC:9788894663846Book Category:Business & EconomicsBook Subcategory:Consumer Behavior, Customer Relations, MarketingSize:9.00 x 6.00 x 0.62 inchesWeight:0.8818Product ID:SCH1FFWJRP
Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism
Managers and leaders know that customer centricity means providing positive customer experiences. But what if that's not enough?
In the current age, where Millennials and Generation Z are shaping the very fabric of society and business, to remain relevant, organisations must provide more than occasional good experiences.
A narrow focus on short-termism, excessive tech automatisation and outdated...
Language:EnglishPublisher:Smarter Crew HouseISBN-13:9788894663846ISBN-10:8894663841UPC:9788894663846Book Category:Business & EconomicsBook Subcategory:Consumer Behavior, Customer Relations, MarketingSize:9.00 x 6.00 x 0.62 inchesWeight:0.8818Product ID:SCH1FFWJRP
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