If It Wasn't for the Customers I'd Really Like This Job: Stop Angry, Hostile Customers Cold While Remaining Professional, Stress Free, Efficient and C - Paperback
by Robert Bacal
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Language:EnglishPublisher:Createspace Independent Publishing PlatformISBN-13:9781452803807ISBN-10:1452803803UPC:9781452803807Book Category:Business & EconomicsBook Subcategory:Customer RelationsSize:10.00 x 8.00 x 0.50 inchesWeight:0.9017Product ID:SC6VKR0AYS
If It Wasn't for the Customers I'd Really Like This Job: Stop Angry, Hostile Customers Cold While Remaining Professional, Stress Free, Efficient and C
Are you bedeviled by your difficult customer? Are angry or emotional customers taking out their fears and frustrations on you? Do you find yourself "taking home difficult customers" and letting them rent space in your head? Finally, do you want to take control of even the toughest customer situations, and handle them professionally, quickly, and effectively while reducing your stress...
Language:EnglishPublisher:Createspace Independent Publishing PlatformISBN-13:9781452803807ISBN-10:1452803803UPC:9781452803807Book Category:Business & EconomicsBook Subcategory:Customer RelationsSize:10.00 x 8.00 x 0.50 inchesWeight:0.9017Product ID:SC6VKR0AYS
Robert Bacal has spent the last thirty years teaching at university and college levels, and training people like yourself in a variety of business topics including customer service, performance management and appraisal, strategic planning and more.
His books published primarily by McGraw-Hill have sold hundreds of thousands of copies world wide and been translated into Chinese, French, Spanish...
Publisher: Createspace Independent Publishing Platform
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