How to Manage Difficult People - Paperback
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Language:EnglishPublisher:Robinson PressISBN-13:9780716023982ISBN-10:716023989UPC:9780716023982Book Category:Business & EconomicsBook Subcategory:Skills, Leadership, MotivationalSize:7.81 x 5.06 x 0.47 inchesWeight:0.4894Product ID:SCE79FSDTR
How to Manage Difficult People
This book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.
D ealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis.
This book will show you how to:
- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage...
Language:EnglishPublisher:Robinson PressISBN-13:9780716023982ISBN-10:716023989UPC:9780716023982Book Category:Business & EconomicsBook Subcategory:Skills, Leadership, MotivationalSize:7.81 x 5.06 x 0.47 inchesWeight:0.4894Product ID:SCE79FSDTR
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