How to Find the Right Words: A Guide to Delivering Life's Most Awkward Messages - Hardcover
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Twenty case studies explaining how to gently deliver a range of life's most awkward messages while causing minimal harm.
Life constantly requires us to give other people some hugely awkward messages: that we don't love them anymore; that we do love them (though we're not meant to); that they smell a bit; that they're fired; that we're furious with them (though we adore them) or that their music is...
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