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Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.

Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. - Paperback

by Mark Copeman
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Availability:In StockContributor:Mark CopemanPublish date:2019-01-08Pages:188
Language:EnglishPublisher:Independently PublishedISBN-13:9781729416891ISBN-10:1729416896UPC:9781729416891Book Category:Business & EconomicsBook Subcategory:Business CommunicationSize:8.50 x 5.50 x 0.40 inchesWeight:0.4894Product ID:SCZFS0EB5Y

Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world.

During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.

Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.

Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.

  • Learn the importance of harnessing habits
  • Develop the right attitude towards your role
  • Understand the importance of human customer service
  • Learn how to communicate effectively
  • See how tiny adjustments in phrasing can win the day
  • Become skilled in empathy and rapport
  • Be assured it's OK to have a personality

    • Read and implement with your team today and turn your helpdesk into a feature, not an overhead.


    Language:EnglishPublisher:Independently PublishedISBN-13:9781729416891ISBN-10:1729416896UPC:9781729416891Book Category:Business & EconomicsBook Subcategory:Business CommunicationSize:8.50 x 5.50 x 0.40 inchesWeight:0.4894Product ID:SCZFS0EB5Y
    Publisher: Independently Published

    Contributor(s)

    Mark Copeman

    Author

    Mark Copeman

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