Engaging Public Sector Clients: From Service-Delivery to Co-Production - Hardcover
by John Alford
$118.99
$119.99
-1%Quantity
01
Pay over time for orders over $35.00 with
Offers & Perks
Earn 118 points with this purchase
Added to your rewards balance after checkout.
100 points welcome bonus
Create an account and start with extra points.
Availability:In StockContributor:John AlfordTheme:Aspects (Academic)/Business AspectsPublish date:4/8/2009Pages:261
Languages:EnglishPublisher:Palgrave MacMillanISBN-13:9780230223769ISBN-10:0230223761UPC:9780230223769Book Category:Political ScienceBook Subcategory:Public Affairs & Administration, Public PolicyBook Topic:Economic Policy, City Planning & Urban DevelopmentSize:8.60 x 5.60 x 0.80 inchesWeight:0.454Product ID:SCVHHPKWS7
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Languages:EnglishPublisher:Palgrave MacMillanISBN-13:9780230223769ISBN-10:0230223761UPC:9780230223769Book Category:Political ScienceBook Subcategory:Public Affairs & Administration, Public PolicyBook Topic:Economic Policy, City Planning & Urban DevelopmentSize:8.60 x 5.60 x 0.80 inchesWeight:0.454Product ID:SCVHHPKWS7
JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne, Australia and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.
Publisher: Palgrave MacMillan
Edition
2009 Edition
Contributor(s)
Author
Free shipping on orders over $75. Standard shipping takes 3-7 business days. Returns accepted within 30 days of purchase.