Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way - Hardcover
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Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071806305ISBN-10:007180630XUPC:9780071806305Book Category:Business & EconomicsBook Subcategory:Customer Relations, Industries, MotivationalBook Topic:Automobile IndustrySize:10.27 x 5.10 x 1.09 inchesWeight:1.1817Product ID:SC6ST1N2WP
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
A Wall Street Journal bestseller
Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight
In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the...
Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071806305ISBN-10:007180630XUPC:9780071806305Book Category:Business & EconomicsBook Subcategory:Customer Relations, Industries, MotivationalBook Topic:Automobile IndustrySize:10.27 x 5.10 x 1.09 inchesWeight:1.1817Product ID:SC6ST1N2WP
Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.
Publisher: McGraw-Hill Companies
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