Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees - Hardcover
by Doug Lipp
$23.99
$32.00
-25%Quantity
01
Pay over time for orders over $35.00 with
Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071808071ISBN-10:71808078UPC:9780071808071Book Category:Business & EconomicsBook Subcategory:Customer Relations, Industries, Organizational DevelopmentBook Topic:Hospitality, Travel & TourismSize:9.10 x 6.20 x 1.00 inchesWeight:1.1001Product ID:SCZ3P8MQEQ
Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
With a Foreword by Jim Cora, former Chairman of Disneyland International
"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship
"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that...Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071808071ISBN-10:71808078UPC:9780071808071Book Category:Business & EconomicsBook Subcategory:Customer Relations, Industries, Organizational DevelopmentBook Topic:Hospitality, Travel & TourismSize:9.10 x 6.20 x 1.00 inchesWeight:1.1001Product ID:SCZ3P8MQEQ
DOUG LIPP helped create the first international version of the Disney University, in Japan at Tokyo Disneyland, and then led the training team of the Disney University at the corporate headquarters of The Walt Disney Company, The Walt Disney Studios. He mentored under a number of Disney University visionaries, including the Disney University founder, Van France. Lipp consults with numerous...
Publisher: McGraw-Hill Companies
Free shipping on orders over $75. Standard shipping takes 3-7 business days. Returns accepted within 30 days of purchase.