Designing the Best Call Center for Your Business - Paperback
by Brendan Read
$69.99
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Languages:EnglishPublisher:CRC PressISBN-13:9781578203130ISBN-10:1578203139UPC:9781578203130Book Category:Business & EconomicsBook Subcategory:Marketing, Customer Relations, Human Resources & Personnel ManagementBook Topic:TelemarketingSize:9.06 x 6.08 x 0.92 inchesWeight:0.599Product ID:SCNFATM8WC
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.
Languages:EnglishPublisher:CRC PressISBN-13:9781578203130ISBN-10:1578203139UPC:9781578203130Book Category:Business & EconomicsBook Subcategory:Marketing, Customer Relations, Human Resources & Personnel ManagementBook Topic:TelemarketingSize:9.06 x 6.08 x 0.92 inchesWeight:0.599Product ID:SCNFATM8WC
Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .
Publisher: CRC Press
Edition
2nd Edition
Contributor(s)
Author
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