Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue - Hardcover
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Availability:In StockContributor:Nick Mehta, Dan Steinman, Lincoln MurphyPublish date:2016-02-29Pages:256
Language:EnglishPublisher:WileyISBN-13:9781119167969ISBN-10:1119167965UPC:9781119167969Book Category:Business & EconomicsBook Subcategory:Customer Relations, E-CommerceSize:9.10 x 6.40 x 1.20 inchesWeight:0.9304Product ID:SCBC7NV87E
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale'...
Language:EnglishPublisher:WileyISBN-13:9781119167969ISBN-10:1119167965UPC:9781119167969Book Category:Business & EconomicsBook Subcategory:Customer Relations, E-CommerceSize:9.10 x 6.40 x 1.20 inchesWeight:0.9304Product ID:SCBC7NV87E
NICK MEHTA is CEO of Gainsight, where he brings the right people together and puts them in the best position to win for customers, partners, employees, and their families. He's a big believer in the Golden Rule, and he uses it to bring more compassion to interactions with others.
DAN STEINMAN is the chief customer officer for Gainsight. He is the author of dozens of relevant blogs, contributed...
Publisher: Wiley
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