Customer Relationship Management - Paperback
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Availability:In StockContributor:Kristin L. Anderson, Carol J. KerrSeries:Briefcase Books (Paperback)Publish date:2001-10-09Pages:176
Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071379540ISBN-10:71379541UPC:9780071379540Book Category:Business & EconomicsBook Subcategory:Customer Relations, Sales & Selling, EntrepreneurshipBook Topic:ManagementSize:9.00 x 6.00 x 0.38 inchesWeight:0.5401Product ID:SCVY2MY8WN
Customer Relationship Management
This reader-friendly series is must read for all levels of managers
All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.
As customer loyalty...
Series: Briefcase Books (Paperback)
Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071379540ISBN-10:71379541UPC:9780071379540Book Category:Business & EconomicsBook Subcategory:Customer Relations, Sales & Selling, EntrepreneurshipBook Topic:ManagementSize:9.00 x 6.00 x 0.38 inchesWeight:0.5401Product ID:SCVY2MY8WN
Kristin L. Anderson (Minneapolis, MN) is a customer service consultant. Carol J. Kerr (Austin, TX) is a learning solutions consultant with Motorola.
Publisher: McGraw-Hill Companies
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