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Customer Centered Reengineering

Customer Centered Reengineering - Hardcover

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Availability:In StockContributor:Edwin T. Crego, Peter D. SchiffrinPublish date:6/1/1994Pages:240

Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe."