Chaos Reveals It: Leadership Lessons and Stories from the Front Lines of 9/11, Disasters, Diplomacy, Business, and Beyond - Hardcover

A warm, sleepy summer night in New York City. A pager abruptly goes off, shattering the quiet. The message: JFK-aviation incident, aircraft missing. There had been no Mayday. No distress call. Just silence. And in aviation, silence is unnatural.

Within minutes, Bradford E. Billet is in his car, speeding toward JFK Airport with lights flashing and sirens blaring. The families would be coming. Someone had to be there. Even if there were no answers, the questions would come: "Did my loved one survive?" Later that night, as he was standing in the terminal after TWA Flight 800 had broken apart over the Atlantic, Bradford was certain he was witnessing the worst mass-fatality disaster of his career. He was wrong.

Part memoir and part playbook, Chaos Reveals It is Billet's guide to leading with integrity when certainty disappears. From the FDNY-EMS merger to TWA Flight 800, 9/11, high-stakes international diplomacy, and beyond, this book distills the hard-won, real-world lessons Billet learned throughout his high-level careers in New York City government, business, and philanthropy.

Chaos Reveals It gives readers the lessons, skills, and techniques that form Billet's STAT(TM) System-Strategic, Tactical, Adaptive, and Timely-an easy-to-follow framework that can enable anyone to lead successfully in both crises and normal times. Those who can lead through chaos can lead anywhere-because while chaos may often overcome a leader, it also reveals one.