Building & Managing a World Class It Help Desk - Paperback
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Language:EnglishPublisher:McGraw-Hill/Osborne MediaISBN-13:9780072132373ISBN-10:007213237XUPC:9780072132373Book Category:Computers, Business & EconomicsBook Subcategory:Management Information Systems, Computer Science, EntrepreneurshipSize:9.20 x 7.56 x 1.26 inchesWeight:2.2531Product ID:SCQ0ABD7PY
Building & Managing a World Class It Help Desk
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk...
Language:EnglishPublisher:McGraw-Hill/Osborne MediaISBN-13:9780072132373ISBN-10:007213237XUPC:9780072132373Book Category:Computers, Business & EconomicsBook Subcategory:Management Information Systems, Computer Science, EntrepreneurshipSize:9.20 x 7.56 x 1.26 inchesWeight:2.2531Product ID:SCQ0ABD7PY
Publisher: McGraw-Hill/Osborne Media
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