Surprise Castle
Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry

Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry - Hardcover

$24.99
$28.00
-11%
Quantity
01

Pay over time for orders over $35.00 with

Availability:In StockContributor:Martin Kihn, Marc Benioff (Foreword by)Publish date:2025-06-17Pages:240
Language:EnglishPublisher:WileyISBN-13:9781394349227ISBN-10:139434922XUPC:9781394349227Book Category:Business & EconomicsBook Subcategory:Industries, ManagementBook Topic:Computers & Information TechnologyProduct ID:SCNBA5Z64W

Introducing AI agents, the groundbreaking third wave of AI's integration in the workforce

Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry tells you how companies can create and control their own AI agents and build a virtual workforce. It goes behind-the-scenes on how Salesforce built a platform to drive AI agents, solving problems like hallucinations and bias through a framework that gives agents strict roles, data sources, actions, guardrails and channels to reach customers. This book draws from extensive research and exclusive access to Salesforce's leaders and their ambitious plan to dominate the race to develop and own the AI agent space.

In this book, readers will find information on:

  • AI agents as a "third wave" of AI development that goes far beyond simple chatbots and "co-pilots" through harmonized data, Retrieval Augmented Generation (RAG), and Salesforce's innovative Atlas Reasoning Engine
  • Steps to develop prompt guidance, topic creation (areas of work), explicit instructions, and a menu of actions allowed
  • Salesforce customers, such as Saks and OpenTable, that are already using AI agents with success
  • The effects of AI and automation on the job market

Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry is an indispensable, forward-thinking resource on the subject for all leaders in business seeking to supercharge their organizations' initiatives through the latest developments in a rapidly advancing field.

Language:EnglishPublisher:WileyISBN-13:9781394349227ISBN-10:139434922XUPC:9781394349227Book Category:Business & EconomicsBook Subcategory:Industries, ManagementBook Topic:Computers & Information TechnologyProduct ID:SCNBA5Z64W

MARTIN KIHN is an AI strategist at Salesforce and a former Gartner VP. He is the author of five books including House of Lies, which was adapted into a Showtime series, and Customer 360 (with Andrea Chen Lin). His work has been published in Forbes, GQ, New York, US and the New York Times.


Publisher: Wiley

Free shipping on orders over $75. Standard shipping takes 3-7 business days. Returns accepted within 30 days of purchase.

Recently Viewed

View All