A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty - Paperback
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Language:EnglishPublisher:Berrett-Koehler PublishersISBN-13:9781523002931ISBN-10:152300293XUPC:9781523002931Book Category:Business & Economics, Self-HelpBook Subcategory:Customer Relations, Knowledge Capital, Communication & Social SkillsSize:8.90 x 5.90 x 0.60 inchesWeight:0.6504Product ID:SCXA3YVJ59
The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces...
Language:EnglishPublisher:Berrett-Koehler PublishersISBN-13:9781523002931ISBN-10:152300293XUPC:9781523002931Book Category:Business & Economics, Self-HelpBook Subcategory:Customer Relations, Knowledge Capital, Communication & Social SkillsSize:8.90 x 5.90 x 0.60 inchesWeight:0.6504Product ID:SCXA3YVJ59
Janelle Barlow is president and owner of All Out Performance and has decades of experience as a consultant, executive coach, speaker, and author. Her past clients include World Bank Group, HP, and DHL. She has served as president for the Global Speakers Federation and the National Speakers Association chapters in both Northern California and New Mexico, and she is a partner with the multinational...
Publisher: Berrett-Koehler Publishers
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