10 Things They Hate About YOU: A CX Playbook for Leaders - Hardcover
by Lance Gruner
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Language:EnglishPublisher:American Real PublishingISBN-13:9781969063046ISBN-10:1969063041UPC:9781969063046Book Category:Business & EconomicsBook Subcategory:Customer Relations, Total Quality Management, Strategic PlanningSize:9.00 x 6.00 x 0.75 inchesWeight:1.131Product ID:SCDXAD822X
10 Things They Hate About YOU: A CX Playbook for Leaders
Fix the Experience - Keep the CustomerIn today's hyper-connected, AI-enabled world, customers aren't just leaving your company-they're leaving loud. And they're not walking away because of price or product. They're walking away because of friction-filled experiences, broken processes, billing nightmares, deceptive policies, and customer service that feels more like a punishment than a...
Language:EnglishPublisher:American Real PublishingISBN-13:9781969063046ISBN-10:1969063041UPC:9781969063046Book Category:Business & EconomicsBook Subcategory:Customer Relations, Total Quality Management, Strategic PlanningSize:9.00 x 6.00 x 0.75 inchesWeight:1.131Product ID:SCDXAD822X
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