Surprise Castle


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Refund Policy

Your satisfaction guaranteed! We provide 30 days to return your item.

 

Return & refund procedures:

Please clcik the Return & Refund button and follow the simple steps to ensure a fast and accurate processing of your return and credit or re-shipment:

 

Return & Refund

or 

Contact us and we help you! 


Return and refund policy:

 ● If you have received damaged, defective, or incorrectly shipped merchandise please follow the steps of Return & Refund within 30 days for a full refund and/or to request a replacement order.

● If you simply changed your mind, please follow the steps of Return & Refund within 30 days. Please keep in mind that in this case we’ll ONLY accept returns of UNOPENED merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.