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Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment

Perfect Phrases for Conflict Resolution: Hundreds of Ready-To-Use Phrases for Encouraging a More Productive and Efficient Work Environment - Paperback

by Lawrence Polsky, Antoine Gerschel
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Availability:In StockContributor:Lawrence Polsky, Antoine GerschelSeries:Perfect PhrasesPublish date:2011-06-07Pages:176
Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071756167ISBN-10:71756167UPC:9780071756167Book Category:Business & Economics, Family & RelationshipsBook Subcategory:Business Communication, Conflict Resolution, ManagementBook Topic:Meetings & PresentationsSize:8.00 x 5.05 x 0.46 inchesWeight:0.3902Product ID:SCX5D02KRD
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement--and prevent it from spreading into an uncontrollable fire.

Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:

  • A micromanaging supervisor
  • An underperforming employee
  • A peer's disruptive work habits
  • Unreasonable or unethical customer requests
  • Abrupt, rude, and unprofessional coworkers
Language:EnglishPublisher:McGraw-Hill CompaniesISBN-13:9780071756167ISBN-10:71756167UPC:9780071756167Book Category:Business & Economics, Family & RelationshipsBook Subcategory:Business Communication, Conflict Resolution, ManagementBook Topic:Meetings & PresentationsSize:8.00 x 5.05 x 0.46 inchesWeight:0.3902Product ID:SCX5D02KRD

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.


Publisher: McGraw-Hill Companies

Contributor(s)

Lawrence Polsky, Antoine Gerschel

Author

Lawrence Polsky, Antoine Gerschel

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