Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - Paperback
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Availability:Out of StockContributor:Debbie J. GoldmanSeries:Working Class in American HistoryPublish date:2024-08-20Pages:264
Language:EnglishPublisher:University of Illinois PressISBN-13:9780252088155ISBN-10:252088158UPC:9780252088155Book Category:Business & Economics, Technology & Engineering, Language Arts & DisciplinesBook Subcategory:Labor, Telecommunications, Communication StudiesBook Topic:UnionsSize:8.98 x 6.06 x 0.78 inchesWeight:0.9304Product ID:SC4QEYPA35
Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age
Call center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke.
Debbie J...
Language:EnglishPublisher:University of Illinois PressISBN-13:9780252088155ISBN-10:252088158UPC:9780252088155Book Category:Business & Economics, Technology & Engineering, Language Arts & DisciplinesBook Subcategory:Labor, Telecommunications, Communication StudiesBook Topic:UnionsSize:8.98 x 6.06 x 0.78 inchesWeight:0.9304Product ID:SC4QEYPA35
Debbie J. Goldman is the former Research Director and Telecommunications Policy Director with the Communications Workers of America.
Publisher: University of Illinois Press
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